Shipping, Returns & Exchanges
SEPTEMBER 20, 2016 @ 8:58 PM
U.S. Delivery Options
Complimentary Delivery: On orders over $50. 6-15 business days*.
1st Class Delivery: calculated. Includes tracking. 5-10 business days.
Priority Delivery: calculated. Includes tracking. 3-7 business days.
Express Delivery: calculated. Includes tracking. 1-2 business days**.
*Excludes some offers, specials, sales and events where free shipping is not offered for a short time.
**Orders placed for express service are given priority attention and if placed before 5:00 AM PST will normally ship out the same day and should arrive the following day (excluding holidays and weekends.). At worst case, they will be processed and shipped next business day for following day delivery.
Please note: at this time Saturday Express delivery is not available.
Hawaii, Alaska, PO Boxes, APO/FPO & U.S. Territories
We accept orders shipped to APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.
Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email that will notify you of the carrier we’ve used to ship your order, and the different tracking options available for it.
* Delivery times are not guaranteed. monoKhrome.com has no control over the efficiency or delivery competency of the USPS service or their employees and if there are delays in delivery it is beyond our control. Therefore, late deliveries are not eligible for refunds or store credit.
International Delivery Options
Worldwide Delivery: calculated. Includes tracking. 7-21 business days.
You can view how much it costs to ship your order to you by visiting our automatic International Delivery Calculator located in your shopping cart and checkout page.
Note: Please be sure to be present at the time of delivery if possible, USPS will not honor claims for lost packages if the tracking system shows "Delivered". We also offer signature confirmation service and we highly recommend you to purchase this service if your address is an apartment or a home with visible traffic. WE ARE NOT RESPONSIBLE FOR LOST PACKAGES ONCE TRACKING SHOWS 'DELIVERED'.
If you live in the United States you will receive your order anywhere from 1-15 business days from the date that it is shipped out, not necessarily from the date that it is placed. International order can take up to 30 days for 1st class. No matter which shipping method/rate you select, after your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate and does not include weekends or holidays.
All PayPal paid orders will be shipped to the confirmed address in PayPal only, even if you specify a different address during checkout. Please be sure to add the correct shipping address in your PayPal account.
The free standard shipping offer, priority shipping and express shipping is limited to the 48 contiguous United States.
The free standard shipping offer does not include shipment tracking. monoKhrome.com is not liable for order lost or stolen during transit. We highly recommend selecting a shipping method that includes tracking.
Express overnight shipping includes free insurance for lost and stolen items.