To start the return process for your order, please enter your email address or phone number and the order number below.
HOW DO I RETURN?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- monoKhrome does not provide return labels. The cost of shipping items back is at the customers expense. Once you provide our mailing address to your local shipping facility they will provide you with a return label after paid postage.
- Full price merchandise can be returned for a full refund or exchanged within 14 days of the original order date.
- Items marked FINAL SALE or CLEARANCE cannot be exchanged or returned at any time.
- We also do not accept returns on..
- sample sale merchandise
- water bottles
- under garments
- body shaping items.
- All sales are final on the above list of items. Please know your size before ordering. Inquire with us in advance if you are not sure.
Items returned after 14 days of the order date may be exchanged for a monoKhrome Store Credit only, if accepted. The amount of the Store Credit will be the amount paid on the original receipt or the current selling price of the item(s) being returned, whichever is lowest. Items sold over 30 days ago cannot be returned or exchanged.
We will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Footwear returns must be in the original condition.
Any merchandise purchased in-store is returnable only to that store.
Upon receipt of returned goods, monoKhrome reserves the right to deny refund if the merchandise does not meet return policy requirements. Rejected items will not be mailed back to purchaser and will be discarded.
Shipping and handling charges for returned merchandise are non-refundable.
MONOKHROME GIFT CARDS AND GIFT CERTIFICATES
Gift Cards are non-returnable and cannot be redeemed for cash unless the remaining balance is less than $10.00 USD.